Reference

Privacy Policy at hanabi188

We handle your personal information with care — from the moment you open an account through every DANA, OVO or GoPay transaction you make.

Account Data ProtectionPayment Info HandlingYour Rights ExplainedCookie TransparencyContact Paths for Requests
hanabi188 Privacy Policy at hanabi188
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to exercise any data right — access, correction, deletion — or if you simply have a question about how we handle information, reach out through any of these channels. Our support team handles privacy-related queries with priority tagging so nothing sits unanswered.

Live Chat Open the chat widget from your account dashboard on mobile or desktop. Tell the agent you have a privacy request and they will route you to the data team.
Email Channel Send your request to the address listed in our contact footer. Include your registered phone number and a brief description of what you need — data export, correction or removal.
Account Settings Panel Inside your profile you will find a privacy section where you can toggle marketing communications, review active sessions and revoke device access. Changes apply immediately.
DATA HANDLING PRACTICES

How hanabi188 Protects Your Information

Privacy is not a checkbox — it shapes how we build features, store records and communicate with you. Below are the six pillars of our data-handling approach, each grounded in something you can verify or test from your own account.

Encrypted Connections

Every page on our site loads over SSL encryption. Whether you are logging in from Bekasi on a mobile network or from a home Wi-Fi connection, the data travelling between your device and our servers stays unreadable to anyone in between. Your DANA or OVO payment confirmations pass through the same encrypted layer.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections load slowly. No advertising-tracker cookies run on our pages. You can clear cookies from your browser at any time; the only effect is that you will need to log in again on your next visit.

Account Security Layers

Your account is protected by a password plus optional OTP verification sent to your registered phone number. If we detect a login from an unfamiliar device, we prompt verification before granting access. You can review all active sessions from your profile and revoke any you do not recognise.

Data Retention Period

We keep transaction records and identity documents for as long as applicable law requires — typically tied to financial record-keeping obligations in eligible regions. Once the retention window closes, we anonymise or delete the records. Non-essential marketing data is purged sooner if you withdraw consent.

Third-Party Sharing Limits

Payment data goes only to the processor handling your GoPay, OVO or DANA transfer. Security data goes to our fraud-detection partner. We do not share browsing behaviour, game preferences or account balances with advertisers or data brokers. Period.

Your Right to Request Changes

You may ask us to correct inaccurate personal details, export a machine-readable copy of your data, or request deletion of records we are not legally obliged to keep. Submit your request via live chat or email; our team processes verified requests and confirms completion within a reasonable timeframe.

Common Questions About Your Privacy

Answers to the privacy questions our support team receives most often. If your concern is not covered here, open a live chat session and ask directly.

We collect your name, email, phone number and date of birth during registration. We also record your device type, IP address and browser version automatically. This information helps us verify your identity and maintain account security across mobile and desktop sessions.

We store a reference token that links your wallet to your account, not your full e-wallet credentials. The actual authentication happens on the DANA, OVO or GoPay side when you confirm each transaction with your own PIN or biometric. We never see or keep your wallet password.

Yes. Contact our support team via live chat or email with the subject line 'data export request'. After verifying your identity, we compile a machine-readable file containing your profile details, transaction history and any stored communication logs, then send it to your registered email.

Open a live chat session and state that you want full account deletion. We will verify your identity, then remove all non-essential data. Records we are legally required to retain — such as financial transaction logs — are anonymised once the mandatory retention period ends.

No. We do not sell, rent or share your personal data with advertisers or data brokers. The only third parties that receive limited data are payment processors (to clear your deposits and withdrawals) and our fraud-detection partner (to flag suspicious activity on your account).

We use session cookies to keep you logged in and basic analytics cookies to track page-load performance. No advertising or cross-site tracking cookies run on our domain. You can block or clear cookies in your browser settings; the trade-off is that you will need to log in again each visit.

Transaction records are retained for the period mandated by applicable financial regulations in eligible regions. After that window closes, records are either anonymised or permanently deleted. Marketing-related data such as email-open logs are removed sooner if you withdraw consent to communications.

When we detect a login from an unrecognised device, we trigger an OTP verification step before granting access. This prevents unauthorised entry even if someone obtains your password. You can review all recognised devices in your account settings and remove any you no longer use.

Open your account settings on mobile or desktop, navigate to the profile section and edit fields like email or phone number directly. Name changes require identity verification through support — send a chat message with a photo of your ID and the correction is processed after review.

We may update this policy when we add new payment methods or adjust data-handling practices. When changes happen, we post a notice in your account dashboard and update the revision date at the bottom of this page. Continued use of your account after notification constitutes acknowledgement of the updated terms.